Im unhappy with my dental treatment. What is my recourse?
The ISDS provides a non-legal service called Peer Review, which helps to resolve differences between a patient and a dentist over treatment. The system addresses problems related to appropriateness of care and quality of treatment, but does not get involved in fee disputes. As a private mediation system, peer review attempts to resolve disputes outside of the legal system and prior to any lawsuits being filed. Once a complaint is filed, if the nature of the complaint falls within the peer review criteria, then a mediator dentist is assigned to the case to make an attempt to resolve the dispute. If that is not possible, there are further procedures that may be used to provide a resolution to the problem. To initiate the review process, an unhappy patient must first complete a Request for Review of Dental Services Form.
