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Im trying to log in and I keep getting the message stating that my user id and password are incorrect. What do I do now?

April 26, 2017Id log message password stating user

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Im trying to log in and I keep getting the message stating that my user id and password are incorrect. What do I do now?

1 Answer

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Posted

The user id and password are case sensitive. You can use upper- and lower-case letters in the user id and password, but you must use them in the same way that you did when you created your user id and password. Be aware of the whether your Caps lock key is on. Back to Top Ive attempted to register using my enrollment key, but the name of my school is not included in the list of institutions. Please use the Help or Support links to send a support request. Include a brief description of the problem, and include the name of your school. Back to Top Ive attempted to register using my enrollment key, but the name of my class is not included in the list of classes. Please use the Help or Support links to send a support request. Include a brief description of the problem, and include the name of your class.