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Im trying to get a quote through RoF for a newly announced IBM product but the tool says its an unknown machine/model. What should I do?

April 26, 2017announced IBM Machine model newly Product Quote rof Tool unknown

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Im trying to get a quote through RoF for a newly announced IBM product but the tool says its an unknown machine/model. What should I do?

1 Answer

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The workaround until the product is added to the eligible machine/model list is to go to the Detailed Path and instead of entering a machine/model, choose the generic product option. For example, if the newly announced System p 9116-561 is not available in RoF, choose the generic System p product category for the contract. When the transaction gets entered into ICFS, IBM Global Financing Business Operations will enter the appropriate machine/model.