Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Im sure my email was read but it doesn appear as read in the ProductiveMail viewer. Why?

April 26, 2017appear email productivemail read sure viewer

0

Posted

Im sure my email was read but it doesn appear as read in the ProductiveMail viewer. Why?

1 Answer

0

Posted

While ProductiveMail works reliably in almost all situations, this may happen if the recipient read the message while being offline or in a plain text mode, or the recipient is using an email client that does not accept HTML or does not fully display HTML content or images. For example, Microsoft Outlook 2003 allows users to view HTML messages without showing images from external sources. In these cases you should manually mark the email as read in the viewer so you don’t get confused in the future about that specific message.