Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Im running on Vista and my command connection keeps dropping out. How can I keep this from happenning?

April 26, 2017Command connection happenning running Vista

0

Posted

Im running on Vista and my command connection keeps dropping out. How can I keep this from happenning?

1 Answer

0

Posted

The VPN client software you use to establish a secure connection with the HOSC works a little differently on Vista than it did on Windows XP. If you are losing your command connection, we suggest: 1. Right click on the SecuRemote key in your taskbar and select Settings. 2. Select the HOSC site and right-click and select Properties. 3. You should now see three tabs at the top of the screen with focus. Select the tab named Advanced and be sure that Enable NAT-T protocol is NOT checked. 4. Once finished OK all the way out of the SecuRemote screens. If this does not solve the problem, please contact the HOSC Support Desk at 256-544-5066.