Im receiving denials that state, “Expenses incurred prior to coverage”. How can I determine when the patient was eligible for Medicare?
The best source of information for Medicare coverage is the patient’s Medicare card. The Centers for Medicare and Medicaid Services (CMS) requires providers to use the IVR for beneficiary eligibility information. The IVR is available 24 hrs. a day seven days a week and can be accessed via your telephone simply by calling the toll free provider customer service telephone number (1-888-488-0548) and selecting the option that you would like to use. (Question based on June 2007 top phone inquiries).
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