Im not familiar with having IT services delivered remotely. How does it compare to on-site delivery?
There are more advantages than disadvantages. With remote support, we are able to be far more proactive by making use of our monitoring software and reporting systems. We have been supporting customers this way since 2001 and have found that we are able to resolve the vast majority of non-hardware issues. For hardware issues, please read the question above. The disadvantage is that you don’t get to see our smiling faces as often, and we don’t bring coffee and donuts on service calls.
