Im not able to connect to the Libraries e-journals and databases from off campus. What technical issues should I be looking for?
There are many potential issues that might be causing your problem. Here are a few. 1. Your browser is not set to accept cookies. Solution: Consult the Cookie Information page to be sure your browser is correctly configured. 2. Your computer is protected by firewall software. Solution: Your firewall’s security setting may be too high. Lower it to “medium” or the equivalent, and try connecting again. In addition, you may need to lower the cookie protection within your firewall software. Check the privacy settings and make sure that cookies are allowed and not being blocked. 3. You are using America Online (AOL). Solution: Sometimes AOL doesn’t work well with some of the Libraries’ resources. After you connect to the Internet with AOL, minimize the AOL window and launch a different Web browser to access our resources. In this case, be sure that your Web browser accepts cookies (see item 1 above). 5. Your wired or wireless computer is connected to the Internet through a DSL or cable route
