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Im in old ITSM version 6, why do I get the error, “Please access the new Remedy server (ucsfremprod.ucsf.edu) to create tickets after July 10, 2009?

April 26, 2017Error itsm remedy server version

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Im in old ITSM version 6, why do I get the error, “Please access the new Remedy server (ucsfremprod.ucsf.edu) to create tickets after July 10, 2009?

1 Answer

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Posted

You may not create new tickets in version 6 (except Asset tickets). All new tickets must be created in version 7 Incident or Change. You may only modify (update and resolve) existing tickets in version 6.