Im having trouble using my gift certificate to place an order. What is happening?
Are you receiving an error message that says the gift certificate has already been redeemed? Once you’ve entered the claim code on our site, we’ll keep the balance in your account for use on future purchases, and you don’t need to enter the claim code again. To confirm that the funds are already on your account, check your current gift certificate balance through Your Account. If the funds don’t show up there, you might have more than one Amazon.co.uk account; please contact us. If this isn’t the problem, check the Terms and Conditions to make sure your order meets the rules and restrictions for paying with a gift certificate.
