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I’m having problems with the chat and virtual classroom tools. What should I do?

April 26, 2017chat classroom I’m problems tools virtual

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I’m having problems with the chat and virtual classroom tools. What should I do?

1 Answer

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If you cannot access the lightweight chat or virtual classroom tools or cannot maintain a connection, please make sure that 1) you have the correct version of the Java Runtime Environment (see “What version of Java should be installed on my computer?”), 2) you have only ONE version of Java installed, and 3) any popup blockers on your computer are either disabled or “trained” to allow popups for Blackboard. If you have multiple versions of Java installed, uninstall all versions and then re-install the correct one.