Im having problems with MailWasher connecting to the internet, what can I do?
A. Error: Could not connect to the internet, or DNS failed. 1. Go to the control panel, click on ‘Internet options’ and then go to the ‘connections’ tab and make sure ‘Always dial my default connection’ is selected. 2. If you’re running a version of Norton’s Anti virus earlier than 2002, you’ll notice a ‘nortons reference’ in the POP account settings. It will look like this – ‘pop3.norton.antivirus’. Remove the Norton references from the account info and just use your normal POP connection details. This won’t affect your system security as MailWasher only checks messages on the server in text mode so viruses and scripts can’t be run. Norton’s AV will catch anything else when you download the email through your e-mail client. 3. Make sure you can receive POP3 emails. There are other Internet connection protocols available but which MailWasher does not support at present, although POP3 is by far the most common.
