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Im having problems connecting with my IBM MWave 33.6 modem. What can I do?

April 26, 2017IBM modem mwave problems

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Im having problems connecting with my IBM MWave 33.6 modem. What can I do?

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MWave 28.8 modems will connect into BellSouth® Internet Service. However, 33.6 MWave modems may not connect into BellSouth® Internet Service. Customers who have flash-upgraded their MWave modems from 28.8 to 33.6 should be able to downgrade back to 28.8, and thus resolve the connection problem. Customers who have purchased new 33.6 MWaves will not be able to downgrade to 28.8 and may not be able to connect to BellSouth® Internet Service. This is due to an incompatibility between the MWave modem code and the way the K56flex modems are configured at BellSouth&reg Internet Service. This difficulty will not be resolved until BellSouth® Internet Service receives a new version of code for its modems or IBM releases a new firmware update. For additional assistance, you will need to contact IBM. Be sure to have the ATI information available when you speak to their technical support.