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Im getting very low/no reception and no carrier name on my device. What is the problem?

April 26, 2017device low problem reception

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Im getting very low/no reception and no carrier name on my device. What is the problem?

1 Answer

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Posted

This can happen due to one of 3 reasons: 1. Your phone is locked for use with external SIM cards. Meaning, you will be unable to use your phone with SIM cards that do not belong to your native carrier. Please contact your carrier to unlock your device. 2. You are located in an area with no cellular coverage. Please change your location and restart your device. 3. Your device is set to be used with the wrong carrier. Please go to your settings menu and set “Carrier Selection” to “Automatic”.