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I’m getting the following error message “Your purchase does not include access to this document”, what is happening?

April 26, 2017Error I’m message purchase

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I’m getting the following error message “Your purchase does not include access to this document”, what is happening?

1 Answer

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StatutesOnDemand users are only allowed to view documents which they have purchased. If you have purchased documents and are receiving this error message, please contact Thomson Reuters Customer Support at west_lawschool@thomson.com or (800) 270-WEST (9378).