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Im experiencing problems accessing the FS software using my CAC card. What can I do?

April 26, 2017CAC card experiencing FS problems Software

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Im experiencing problems accessing the FS software using my CAC card. What can I do?

1 Answer

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Double-check your expiration date on your CAC card to ensure it is still valid. Download the latest DOD PKI Root Certs, install them, and reboot your computer. (NOTE: http://militarycac.com/dodcerts.htm is one source where you can find the latest DOD PKI Root Certs). If you still are experiencing problems, contact the Helpdesk.