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Im currently being Held Out of Service pending investigation. When should I expect to receive my Held Out of Service benefits?

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Im currently being Held Out of Service pending investigation. When should I expect to receive my Held Out of Service benefits?

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As a rule of thumb, we process claims immediately following receipt of all of the required documentation, which includes the First Notice Claim form, Official Notice of Investigation, Official Notice of Discipline, copy of the Transcript of Investigation or a copy of the signed waiver. When applicable, we may also accept a Notice of FRA Revocation (not to be confused with a Notice of FRA Suspension). Please note that we cannot process your claim for Held out of Service benefits prior to actual discipline being assessed, which occurs after the formal investigation or upon signing a Waiver accepting discipline.

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