I’m a primary care doc and I think we have many of the same problems with communication that oncologists do. What can we do today to improve the way we communicate with patients?
Provider training, even just staff discussions together to highlight potential problems, can lead to a shared understanding of problems or opportunities for improvement. We’ve seen a number of practice-based initiatives using LEAN and other methodologies improve care coordination, communication, and patient hand-offs. It can also be very instructive – providing a teachable moment – to bring in a group of your patients for their perspectives and feedback about your department’s practices, especially if such meetings are facilitated by someone from outside your unit.
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