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Im a Division of Public Health employee and I need help with an IT issue not supported by ITS (i.e., ncmail). Who do I contact?

April 26, 2017contact division employee help ISSUE Public Health supported

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Im a Division of Public Health employee and I need help with an IT issue not supported by ITS (i.e., ncmail). Who do I contact?

1 Answer

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Posted

• LAN Support: Please contact your DPH-IT LAN Support Team. • NCHAN: If you are experiencing problems using NCHAN, please call the DHHS Customer Support Center at (919) 855-3200 between 7:00 a.m. and 5:00 p.m. EST and choose option 2 or email us. • After-Hours NCHAN Support: Please page the help desk at (919) 983-3840 and enter a 10-digit call back number. A support agent will return the call within 15 minutes. Please be sure to include a description of the problem you are having and a phone number where you can be reached. • NCPHIN Web Services (including requests to begin services): Please call 919-707-5160 and you will be routed to someone who can assist you.