Im a customer support manager. How can I benefit from using Coretime?
Coretime’s task management is designed to help you. Tasks are assigned to individuals or teams, can be reviewed by client, project or status. It is easy to capture all details of customer problems and enquiries, whether they come by phone, fax, email, or even directly from your Web site. Manage load and flow across your support team and analyse your volume by task characteristic and customer segment. Software developers ensure bugs are fixed, accountants ensure accounts are filed; engineers ensure quality standards are adhered to. Regardless of your industry, linking task management to timesheets ensures progress is tracked, and that it gets billed. For support managers, it is important to know your company is adhering to agreed service levels. In addition, you can drill into an employees task list to quickly identify which tasks may require your assistance. Coretime also includes many pre-configured reports to display support usage so you don’t need to manually aggregate data.
