Im a customer support manager. How can I benefit from CRMnext?
A. CRMnext offers you a unified case management and solutions knowledgebase system integrated with a comprehensive CRM system. It is easy to capture all details of customer problems and inquiries, whether they come by phone, fax, email, or even directly from your Web site. These can further be segmented using case assignment rule to case specialists, Manage caseload and flow across your support team and analyze your volume by case characteristic and customer segment. Use known solutions referral to increase the efficiency and response-time of your support team and keep away from reinventing the wheel. Finally, share insight into potential problem areas with product management, development, and manufacturing to ensure the highest levels of customer satisfaction and product quality.
