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If you have a 2-tier setup of Enterprise HelpDesk, convert it to a 1-tier setup on the Web server. How?

April 26, 2017convert Enterprise helpdesk Setup web server

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If you have a 2-tier setup of Enterprise HelpDesk, convert it to a 1-tier setup on the Web server. How?

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Enterprise HelpDesk SQL Enabled supports a new distributed configuration that is simpler, easier to set up, and easier to maintain. In this new Distributed configuration, all Enterprise HelpDesk components are installed on the Web server and most databases are located on the SQL Server computer (the database server). • If you have projects located outside of the HelpDeskServer folder, you must back up those projects. • If you added custom code to Admin.mdb (HelpDesk Admin), you must compile, compact, and save HelpDeskServer\Setup\Admin.mdb. • Run Repair and Compact on all Microsoft Access database files. How? • Run an Integrity check on your projects. How? • Make sure all users are logged off. How? • If you have Enterprise HelpDesk SQL Enabled, stop the SQL Server. Upgrade the Web server (the 1-tier setup of Enterprise HelpDesk) to Enterprise HelpDesk 2.3. • If you installed HelpDesk Admin and the Web View Editor on other computers, upgrade those components. How? • Reapply any Web view