If we get an ETD from DWP notifying us that IS/JSA(IB) or Pension Credit has ended can we make a decision to end the passported HB/CTB claim at that point?
A. If the information provided means that there is no longer entitlement to HB/CTB, for example the customer has died or moved away from the area, a superseding decision could be made to end the award. Where the customer’s circumstances are not clear or it is known the customer has started work the LA must make further enquiries before making a decision. The processing time starts when you receive notification of the cessation of that other income-related benefit and ends when you are either able to give a decision regarding any ongoing entitlement or you decide to terminate the claim because the customer has not provided you with any information.
Related Questions
- If we get an ETD from DWP notifying us that IS/JSA(IB) or Pension Credit has ended can we make a decision to end the passported HB/CTB claim at that point?
- If an ETD/CIS Prompt report is received stating that a customer’s IS/JSA(IB)/ESA(IB) has ceased, when does the processing time start and end?
- If an ETD report is received stating that a customer’s IS or JSA (IB) has ceased, when does the processing time start and end?
