If we cant get a response back from in a timely fashion, who do we contact to get help?
If you do not receive an answer in a timely manner, please contact Omar Ramos at omar.ramos@prgx.com and copy the correspondence desk at aafes_audit@prgx.com 60. How do we get the supplier point of contact information changed for claims? We have tried sending e-mails and calling without success. If you would like to change the point of contact information, please send an email to aafes_audit@prgx.com or omar.ramos@prgx.com or an auditor. 61. We receive claims from four years ago and many of the records needed for review have been archived in a commercial facility that can take four to six weeks to retrieve. How do we go about getting additional time? We dont want to automatically file a dispute with the claim until we have our documents. AAFES provides the supplier community with 30 days to respond and dispute any claim prior to deduction. If additional time is needed to perform further research, please contact the PRG auditor directly or send your request to aafes_audit@prgx.com and a
