If was trying to make a return journey booking, but the page which is displayed shows that only one way booking has been made. What do I do?
In some rare instances, while attempting to make a return journey booking it may happen that only a one away booking is made. This may happen because the bookings for both the journey legs (forward and return, say Delhi-Mumbai & Mumbai-Delhi) are made independently since the Railways does not allow multiple bookings together. Hence one of these bookings may be made successfully while the other may fail due to a communication problem with IRCTC/Indian Railways, momentary problem with the Passenger Reservations System (PRS) of Indian Railways etc. In such cases, we will automatically process the full refund for the journey leg whose booking failed and the same would reflect in your account/card within 7 working days. You may proceed to book the tickets for the failed journey again as a one way ticket. For example, while attempting to make a return booking for Delhi-Mumbai, if only Mumbai-Delhi leg is made successfully and the Delhi-Mumbai leg fails, we will automatically process the full
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