If there is a spike in my calls or a dropoff of calls from a location, will I be notified?
Yes. One of the benefits to using our service is we monitor your call volume traffic daily. If we notice an unusual pattern of high volume or no volume at all, we will certainly contact you to make you aware of the situation so you can further investigate. Often traffic is seasonal; drops during holidays and certainly on weekends but we have become familiar with the patterns and will alert you when we find something outside of the usual pattern for your company. There is no additional charge for this service, simply part of our strong customer service team. For additional questions regarding our directory assistance services or to participate in a free trial please contact us.
