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If the veteran wanted information shared with a VA clinician and there was a discrepancy with the site information and the CPRS record, how would this be resolved?

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If the veteran wanted information shared with a VA clinician and there was a discrepancy with the site information and the CPRS record, how would this be resolved?

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The following steps should be followed: First, the clinician should check to be sure that the information is from the same source. The My HealtheVet record will have information from multiple sites as well as self entered information – the source of all data is preserved. The next step is to check the View Update History option to determine when the eVAult was last updated from the source being reviewed. It is possible that the Health eVAult has not been updated for some time. After the veteran’s My HealtheVet account and the VA record has been linked, the veteran will be able to request an update at any time by selecting the “Update Record Now” button and the update record will be delivered to his/her account.

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