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If the unit still is not turning on please call the Customer Service line at 1-800-798-7398. My Shark Steam Pocket Mop is not producing steam?

April 26, 2017customer service line mop pocket producing shark steam Turning

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If the unit still is not turning on please call the Customer Service line at 1-800-798-7398. My Shark Steam Pocket Mop is not producing steam?

1 Answer

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• Make sure that there is water in the water tank. • Also check to see if the unit is plugged into a 120 VAC wall outlet and the Shark logo is illuminated blue. • Once the Steam Pocket Mop is plugged in, let it heat for 30 seconds and then pump the handle in a up and down motion 12-15 times in order to prime the pump. This should produce steam. If steam is still not being released contact the Customer Service line at 1-800-798-7398.