If the phone cannot be communicated with for syncing, or MPT can find the phone, whats the first option to troubleshoot (device manager, modem diagnostic, etc)?
Check to see if the phone is listed and queries as a modem. In the Windows task bar, click the Start menu and select the Settings> Control Panel. The Control Panel window opens. • Click on Phone and Modem Options. • Select the Modem tab and look for Motorola USB Modem. • If it lists Motorola USB Modem and shows a COM port assigned to it then left click on the modem to highlight it and select properties. • Select the Diagnostics tab and left click on Query Modem. • The response for AT+GMM on the query should indicate the device that is responding to the query. • If the query worked then the phone is connected and you will want to check the settings for communication in mobile PhoneTools. • If the Query fails please continue troubleshooting as follows. Make sure the correct drivers for the phone are installed. To verify if the driver files (.INF) were copied to the correct location, check the following: • Windows 2K/2000: USBMOT2000.INF to C:\WINNT\INF • Windows XP: USBMOT2000.INF (the s
