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If the Language Survey shows that I only received 5% of my public contacts in a non-English language, can I use that to deny bilingual pay because it is less than the 10% required?

April 26, 2017Bilingual contacts deny Language non-English public received shows Survey

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If the Language Survey shows that I only received 5% of my public contacts in a non-English language, can I use that to deny bilingual pay because it is less than the 10% required?

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Many individuals erroneously apply the language survey data to determine the need to approve bilingual pay. However, the language survey is only a count of the number of contacts received by a unit, at a given time; not the time it takes to handle the bilingual contacts.