If the Coordinator is doing a complaint investigation do they use activity letter I, Additional Volunteer hours?
No, this activity is designated for use by volunteers. This purpose of the Additional Volunteer hours Activity is to get an accurate count of hours donated by certified volunteer Ombudsman, which is required on the ORT report submitted to AOA. Time spent by both coordinator and volunteer Ombudsmen working on complaints while in the facility should be accounted for as activity letter A, resident visitation/ complaint investigation.
Related Questions
- For activity letter A, Resident Visitation/ Complaint Investigation does the name of the resident involved in the case get recorded in the notes section?
- Is activity letter I, additional volunteer hours the appropriate place to record paperwork completion time?
- How many hours per week is required for an activity coordinator/director in a skilled nursing facility?
