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If the Consumer Protection Division has enforcement authority over a complaint, is the Division required to provide dispute resolution services?

April 26, 2017authority complaint consumer dispute division enforcement resolution

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If the Consumer Protection Division has enforcement authority over a complaint, is the Division required to provide dispute resolution services?

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No. Sometimes a local, state or federal agency will have concurrent or joint authority to enforce with the Attorney General’s Office, but the Division lacks the resources to resolve the complaint. The governmental agency may also have more expertise than the Consumer Protection Division in a particular area. In such situations, the Division may act on the complaint by referring the matter to the governmental agency that is better able to resolve the matter.