If the administrator with full access to our institutions account has left the institution, how can the new administrator obtain the username and password information?
The new administrator at your institution should try to obtain that information from the previous administrator. If he/she is unable to retrieve that information, your institution’s athletics director will need to write a letter to the Compliance Assistant internet team indicating the name, title and email address of the person at your institution that should be provided with the username and password. The letter should be faxed to the attention of Jean Harwell to this fax number: 317/917-6622.
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