If students are now considered to be consumers, how liable are individual staff members for getting it wrong?
• The Commonwealth does not hold individual staff members liable for breaches of the ESOS Act. As consumers, international students arrive in Australia expecting to receive high quality tuition. They have access complaints and appeals processes and have rights under Australia’s consumer protection law. The ESOS Act requires providers to have suitably qualified staff and appropriate resources to receive the tuition they have paid for. DEEWR assess this as part of the ongoing monitoring of providers. The provider has responsibility to ensure they are compliant in all areas of the ESOS Act.
Related Questions
- How closely do the faculty members work with individual students? Does a doctoral student work with a faculty supervisor from the outset, or is one assigned later by the school?
- If students are now considered to be consumers, how liable are individual staff members for getting it wrong?
- Who undertook the job matching exercise, were individual members of staff involved in the process?
