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If Omni Mobile stops working, whom do we contact for service – our service provider or Omni Technical Support?

April 26, 2017contact mobile Omni Provider service Stops technical support working

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If Omni Mobile stops working, whom do we contact for service – our service provider or Omni Technical Support?

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Depending on the cause of the problem: • If it is a device hardware or OTA connectivity challenge, you would contact your telco/service provider. • If it is an Omni Mobile problem, you should check whether you can access GroupWise WebAccess from the internet. Next refer to either “Omni Mobile Server Tips” or “Omni Mobile Client Tips”. You can also refer to the specific client forums for each device platform in our “”Omni Mobile Forums”. Finally you can email our technical support team at support@omni-ts.com, use our “Contact Us” form or call us at +1.780.423.4200.