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If my Smartnet-protected firewall fails, who contacts Cisco to request the replacement device?

April 26, 2017Cisco contacts device fails firewall replacement request

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If my Smartnet-protected firewall fails, who contacts Cisco to request the replacement device?

1 Answer

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As part of Primus’ “Managed Firewall” service, Primus will contact Cisco on your behalf to request the replacement device. The firewall will be delivered to Primus first so the proper configuration can be installed on it. The replacement firewall will then be installed by Primus.