If my phone is lost or stolen do I need to cancel my account with MoBank?
No. Your debit or credit card information is securely stored and encrypted on our central servers, NOT on your mobile phone. Once you have downloaded the MoBank application to your new phone due to an added security feature which allows you to only access MoBank on the handset with which you originally registered, you’ll need to call one of our boffins on 0845 869 0000 so we can update our database. You can then continue to use MoBank by opening the app where you will be prompted to sign in or sign up, select sign in and enter your phone number and MoBank PIN.
