If my notebook hard disk drive is failing or failed and requires that it be replaced, what happens to my information and all of the software used to run my computer?
Services are provided in an environmental-compliant environment that includes Department of Defense (DOD) Level 3 data standards. That DOD level means that there are extensive measures taken to destroy all data on hard drives or other data stored media. Our centralized service centers are ISO 9001 certified. Please note: Notebook owners are responsible for the data on their hard drives and it should be backed up prior to shipping to any service center.
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