If my new study assignment is not listed on PineCone’s website what should I do?
The e-mail notification of the new study sent to panelists is a signal that the questionnaire is online and available. However, if there is ever a time when you do not see the study listed on our “Go to Current Study” page, hold down your control button and click refresh. An old page may have been stored in your computer’s memory and it will not update until it is removed. The control/refresh will clear it out allowing you to see the new study listed. If this does not work, please e-mail us at Scott@pineconeresearch.com and we will be happy to troubleshoot the problem. What does the “User name not on file” error mean? The “User name not on file” error is typically an indicator of a technical problem on our end with the password file for the project. If this should occur, simply try again in a few hours. However, any time you have questions or experience problems with your survey assignment, please feel free to contact us by e-mail at Scott@pineconeresearch.com or by telephone at 1-888-
