If my company is unable to process a claim because an individual has “opted-out” of disclosure, could we be in violation of the regulations discrimination provision?
These two issues are unrelated. The fact that an individual has opted-out of disclosure will not impact your company’s ability to handle claims or do any other business activity that relates to servicing or processing a particular product or service. The extensive business exceptions to the rule ensure that companies can continue these standard business operations without interruption. Because your company will be able to process claims, the discrimination issue will never arise.
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