If my child is being bullied on the phone or receiving worrying calls and texts, can I have certain numbers barred from calling? Can I bar a phone from receiving calls from withheld numbers?
We cannot bar certain numbers from a phone, especially non-premium rate numbers, but we can change the phone number for you. If you would like us to do this, please call customer service on 0845 521 4000. There is no charge for the first time we change the number. Withheld numbers can not be barred from the mobile operator, but some devices may be able to do this. Please refer to your handset manufacturer’s guide.
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