If my “1+” outgoing long distance service has been sucessfully switched over, should I also assume that my INCOMING toll-free number(s) has been ported to your service as well?
No. Your toll-free number(s) will usually take 14 days to be switched to our service, and maybe LONGER if your previous carrier will not release the number. Your previous carrier may not release your toll-free number(s) for the following reasons: • The name you entered on the Responsible Organization Form does NOT match the name that your previous carrier shows in their system; • The address does not match; OR • You have an unpaid past due balance. There are other reasons, but these are the top three. My local telephone company charges a one-time switchover fee (usually $5 for the long distance and $5 for the local-toll, if applicable) to me every time I change long distance carriers. Will you reimburse me for these fees? No. It is your responsibility to pay for these switchover fees. What is “intra-LATA” service? “LATA” stands for “Local Access Transport Area,” and refers to calls that are too short to be considered “long distance,” and too long to be considered “local.” Some other na
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