If invoices are printed and mailed out from Holyoke Center, how can I attach backup documents to my invoice that my customer needs in order to make payment?
Invoices requiring additional backup are marked as such by the local unit during invoice entry. When the invoices are printed in Central AR, the print program separates those requiring attachments and they are mailed back to the local unit via university mail. Local units should provide Central AR with the name and office address of the person responsible for receiving. You may email this information to AR_invoices@harvard.edu. The local unit attaches the required backup and mails directly to the customer. Since the attachment process causes a small delay in mailing, the local unit should consider eliminating the need for an attachment by using all 240 characters available in the Invoice Line Description to provide any additional identifying information necessary for the payer. On-line invoice entry forms also have a Special Instructions section to reference additional information. Special instructions appear on the invoice mailed to your customer. For instructions, see creating a manu
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