If Im traveling on a TrueBlue Award and my flight is delayed or canceled, what should I expect under the Bill of Rights?
When a customer is entitled to a Voucher that is tied to a specific dollar amount (e.g. $25, $50, $100), we will award the appropriate amount to the TrueBlue Award customer. When Bill of Rights compensation is tied to the amount the customer paid for a oneway or roundtrip fare, TrueBlue Award customers will be issued Vouchers equal to the lowest available fare for either the oneway or roundtrip for that route, date, and flight, or the specific dollar amount under the Bill of Rights the customer was last entitled to, whichever is greater. In the case of a flight cancellation, we will reinstate the unused portion of a TrueBlue Award if the customer does not elect rebooking. If the customer would otherwise be entitled to a Voucher because cancellation was within four hours due to Controllable Irregularity, we will issue the customer the $50 Voucher good for future travel on JetBlue.
