If I’m not satisfied with Private WiFi, can I get a refund?
If you are unsatisfied with Private WiFi for any reason, please contact Customer Support for a refund of your unused time. If you are viewing this from the Private WiFi website, go to Product Features or About Us and then click one of the three Customer Support buttons: Phone, Chat, or Email. If you are viewing this from the Private WiFi application, go to Help, and then click one of the three Customer Support buttons: Phone, Chat, or Email. Telephone support is available 9-5 p.m. EST, Monday through Friday. To reach Customer Support by phone, call (845) 468-0034. Instant message chat support is available 9-5 p.m. EST, Monday through Friday. To reach Customer Support using this method, go to http://www.privatewifi.com/Chat/. Email support is available 24 hours a day. To contact Customer Support by email, send an email to support@privatewifi.com.