If I set up multiple menu options or extensions to route to the same number(s), would I be able to tell which menu option or extension the call came in on?
We offer a unique feature called “incoming call identifier” to pre-screen the menu option or extension a caller selected. When you pick up the call, you will first hear a voice from our system letting you know which menu option or extension was chosen. You can then decide whether to accept the call, send the caller to voicemail, or even forward the call to the next number in your routing sequence. This feature is an especially powerful advantage for small businesses. Lets say you had options on your auto attendant for sales and support. Yet, either option that is selected might ring to you or to the same sequence of phone numbers where only one set of customer service representatives pick up at. With this feature enabled, you can prepare to greet the caller properly, whether it is to put on your sales hat or to answer with your customer service voice. • If I set up a routing sequence and the voicemail at one of the numbers comes on, can I redirect a caller back to my Innoport voice mai
Related Questions
- If I set up multiple menu options or extensions to route to the same number(s), would I be able to tell which menu option or extension the call came in on?
- How do I add my application to the list of extensions in the Firebird Options (Tools->Options menu) window?
- My business is small, but Id like to sound bigger. Can all the Menu options route to the same place?
