If I select an erroneous electronic payee and this causes a posting delay and late charge, what is the process and who must pay the late charge?
If you select an electronic payee address that matches your payment coupon exactly and the bill payment processor routes the payment to a different payment center, the bill payment processor is responsible for the late charge and will reimburse any payee-imposed late fees, up to $50. If you select an electronic payee with an address that is different from that indicated on the payment coupon, you are responsible for the late charge. You always have the option to manually set up a payee with the (correct) address found on the payment coupon.
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- If I select an erroneous electronic payee and this causes a posting delay and late charge, what is the process and who must pay the late charge?
