If I lose service and HughesNet Customer Care determines a site visit is required to fix the problem, how long before the service technician comes to repair it?
A. Onsite calls are scheduled according to the time that Hughes receives the call that a problem has arisen. For next-business-day service coverage (Express Repair – Business), if your call is received prior to 1 pm, the appointment will be scheduled for the next business day. If the call is received after 1 pm, the appointment will be scheduled for the second business day.
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