If I have to ship my watch to Panerai NY for servicing, how should I ship it, and should I include my warranty card with the watch?
If you have to ship your watch to Panerai NY, use USPS Registered (it’s cheaper, insurance is included, and the custody chain is traceable); include a copy of the warranty; ship only the watch, not the original boxes (you might want to remove the strap as well). Include a cover letter that describes the watch in detail (the OP, BB and xxxx/XXXX numbers). The letter should describe the work that needs to be done. Be sure to include your contact information. Ship to: PISC 111 8th Ave, Suite 500 NY, NY 10011 Expect at least 7-10 work days for a written reply from Panerai. The reply will include an estimate for the work (assuming it’s not covered under warranty), and a place to indicate whether you accept the estimate. If you do, and if a payment is required, fill in the space for credit card information and return the letter to Panerai. Obviously, this will take another 3 or 4 days. Approximate total time for this “acceptance” process can be two weeks. You can speed this up by calling the
