If I have flight reservations and the airline changes my itinerary, will ebookers notify me?
Airlines sometimes make changes to their flight schedules ebookers will attempt to send you an e-mail before you trip if your itinerary changes in a material way. An email will not be sent for changes that should not have a major impact on your travel, including: • Flight Number Changes • Flight Departure time changes less than 11 minutes earlier • Flight Departure time changes less than 20 minutes later If an airline makes a substantial change to your itinerary regarding flight departure and/or arrival time changes or service changes, such as no longer providing service to your destination, a Customer Service representative will contact you by phone. Once we have worked with you to process any changes needed, your updated itinerary will be sent via e-mail and can be viewed in My Bookings If you would prefer to speak to someone regarding a change made to your reservation or are returning a call you have received you can expect the call to our service team to take approximately 10 mins
